Parcel Shipping • Heavy Freight • Tracking Support

Clear Shipping Information Before Your Product Leaves Our Care

Learn how eligible products are inspected, packaged and shipped, which carriers may be used and what to do when tracking, freight delivery or shipping damage requires attention.

Shop Products Call Shipping Support

Shipping time, carrier selection and freight availability depend on the product, destination and order conditions.

Quality CheckedBefore Packaging
Parcel & FreightMultiple Carrier Options
Tracking SupportWhen Available
Shipping Help256-432-7622
Shipping & Freight Carriers

Carrier Options for Parcels and Heavy Equipment

The selected carrier depends on shipment size, weight, destination, service availability and freight requirements.

Order-to-Delivery Process

How Eligible Product Orders Are Prepared for Shipment

1

Order Review

We review the order details, destination and product availability.

2

Quality Check

Eligible products are inspected for visible defects before packing.

3

Careful Packaging

Items are packed according to their size, weight and shipping method.

4

Carrier Selection

A parcel or freight carrier is selected based on the shipment.

5

Tracking & Delivery

Tracking information is provided when available from the carrier.

6

Delivery Inspection

Inspect the shipment promptly and document visible damage before accepting when possible.

Shipping Time Considerations

Processing and Delivery Times Depend on the Order

Large orders, freight shipments and orders received after 12:00 PM CST may require additional processing, packaging or carrier coordination.

Transit estimates begin after carrier pickup and are not guarantees. Weather, capacity, address corrections and carrier conditions can affect delivery.

Need Faster Delivery or Insurance?

Contact us before shipment to ask about expedited service, a customized quote or available insurance.

Request Shipping Help
Inspect Every Delivery

Document Shipping Damage Immediately

Inspect parcels and freight promptly. When possible, inspect freight before signing the delivery receipt and note visible damage or shortages on the carrier paperwork.

Take clear photographs, retain all packaging and notify the carrier promptly. These records may be important for a freight or shipping claim.

Damage Documentation Checklist

  • Photograph the outer packaging and labels.
  • Photograph the damaged product and internal packing.
  • Record the delivery date and time.
  • Note visible damage on the delivery receipt.
  • Retain packaging until the claim is resolved.
  • Contact both the carrier and Advanced Service Company LLC.
Returns and Shipping Costs

Review Return Requirements Before Shipping Anything Back

Shipment fees are non-refundable, and the customer is responsible for qualifying return-shipping costs, including orders that originally received free shipping.

Request an RMA

Obtain a Return Merchandise Authorization before returning an eligible item.

Package Carefully

The returned product must be packaged to prevent damage and arrive in acceptable condition.

Consider Insurance

Insure valuable return shipments and retain tracking and delivery documentation.

Review the Return & Refund Policy
Customer Resources

Helpful Information for Orders and Purchases

Shop Products

Browse eligible HVAC equipment, accessories, parts and tools.

Shop online →

Payment Information

Review accepted methods and financing resources.

View payments →

Returns & Refunds

Review RMA, return shipping and refund requirements.

Review policy →

Contact Us

Ask about freight, expedited shipping or order status.

Contact support →

Shipping Support From North Alabama

Advanced Service Company LLC coordinates eligible parcel and freight shipments from Somerville, Alabama.

Somerville, ALDecatur, ALHuntsville, ALMadison, ALAthens, ALHartselle, ALPriceville, ALTrinity, ALTanner, ALHarvest, ALHazel Green, ALEva, AL
Shipping FAQ

Carriers, Tracking, Freight, Damage and Return Shipping Questions

The visible questions below match the FAQPage schema.

Advanced Service Company LLC may use USPS, FedEx, UPS and ABF Freight depending on the size, weight and destination of the shipment.

Carrier selection depends on the product, package size, weight, destination, service level and freight requirements.

Some large or palletized items may ship by freight carrier. Freight availability, accessorial services and delivery requirements must be confirmed for the specific order.

Processing time varies by inventory status, order size, packaging requirements, freight pickup availability and the time the order is received.

The current shipping page states that orders placed after 12:00 PM CST may require additional processing time.

Yes. Large orders may require additional inspection, packaging, coordination and carrier processing.

Yes. Freight orders may require extra packaging, carrier scheduling, pickup coordination and delivery arrangements.

Contact the office before ordering or as soon as possible after ordering to ask whether expedited service or a customized shipping quote is available.

Contact the office to request a shipping quote that includes available insurance options before the order ships.

Tracking information is provided when available from the selected carrier.

Use the USPS tracking page and enter the tracking number provided for the shipment.

Use the FedEx tracking page and enter the tracking number provided for the shipment.

Use the UPS tracking page and enter the tracking number provided for the shipment.

Use the ABF or ArcBest tracking resource with the shipment reference supplied for the freight order.

Notify the carrier promptly, take clear photographs, retain the packaging and document the date, condition and delivery details.

Yes. Inspect freight for visible damage before signing when possible, and note any visible damage or shortages on the delivery receipt.

The current shipping policy states that Advanced Service Company LLC is not liable for damage occurring during transit or transportation and directs customers to notify the shipping carrier.

No. The current shipping policy states that shipment fees are non-refundable.

The current Return & Refund Policy states that the customer is responsible for return shipping costs, including when the original order qualified for free shipping.

Yes. The current Return & Refund Policy requires a Return Merchandise Authorization number before a qualifying product return is accepted.

The current Return & Refund Policy requires an eligible RMA request within 30 days of purchase.

The current policy advises properly packaging and insuring returned items for their current market value because the package must arrive undamaged.

No. Digital downloads are delivered electronically and are governed by separate non-returnable terms.

The website states that prices exclude applicable taxes and shipping unless otherwise indicated.

Product-shipping availability depends on the item, destination, carrier restrictions and order terms. Contact the office before ordering if the destination requires special handling.

Contact the office immediately. Address changes are not guaranteed after processing or carrier pickup has begun.

If an ordered item becomes unavailable, the order and any applicable refund will be handled under the current Return & Refund Policy.

Call or text 256-432-7622 with the order number, customer name, tracking number and delivery address.

Need a Shipping Quote or Help With an Existing Order?

Contact Advanced Service Company LLC with the product, destination, order number or tracking information.

Call 256-432-7622 Contact Shipping Support

Regular hours: Monday–Friday, 7:00 AM–5:00 PM