Returns • Refunds • RMA Assistance

A Clear Return Process From Eligibility Review to Refund

Review the 30-day request window, RMA requirement, product-condition rules, return-shipping responsibility, restocking fee and refund-processing timeline before sending an item back.

Policy last updated: January 10, 2026

Start an RMA Request Call 256-432-7622
30 DaysRMA Request Window
RMA RequiredBefore Returning
15% FeeEligible Returns
3–7 Business DaysApproved Refund Processing
Policy at a Glance

Important Return and Refund Conditions

Review each requirement before requesting an RMA or shipping a product.

30-Day Request Window

An eligible return request and RMA request must be made within 30 days from the purchase date.

RMA Required

Returns and cancellations cannot be processed without a Return Merchandise Authorization number.

New-Like Condition

Returned products must be unused, undamaged and in new-like, resalable condition.

15% Restocking Fee

Eligible product returns are subject to a 15% restocking fee.

Customer-Paid Return Shipping

Return shipping is the customer’s responsibility, including items originally shipped free.

Warranty Registration Restriction

Products already registered with a manufacturer are not eligible for return under the published policy.

Digital Downloads

Digital downloads are non-returnable and non-refundable.

Refund Processing

Approved refunds are generally processed within 3–7 business days after the return is received and approved.

Six-Step Return Process

How to Request an Eligible Product Return

1

Confirm Eligibility

Make sure the item is within 30 days of purchase, in new-like and resalable condition, and has not been registered for a manufacturer warranty.

2

Request an RMA

Contact Advanced Service Company LLC by phone, email or through your online account to request a Return Merchandise Authorization number.

3

Follow the Instructions

Use the return instructions supplied with the RMA and clearly place the RMA number on the package.

4

Package the Item Safely

Package the item to prevent damage and consider insuring it for its current market value.

5

Ship the Return

The customer is responsible for return-shipping costs, even when the original order qualified for free shipping.

6

Inspection and Refund

After the item is received and approved under the policy, the eligible refund is generally processed within 3–7 business days.

Return Eligibility

The Product Must Remain New-Like, Resalable and Unregistered

The published policy requires eligible items to show no signs of use or damage and states that products already registered for a manufacturer warranty cannot be returned.

Digital downloads cannot be returned or refunded because the transaction cannot be reversed after digital delivery.

Common Reasons a Return May Be Denied

  • The 30-day request window has passed.
  • No valid RMA was issued.
  • The item shows use or damage.
  • The product was warranty-registered.
  • The package arrives damaged.
  • The item is a digital download.
Return Shipping

Package the Return to Prevent Damage

Clearly label the package with the RMA number and follow the supplied return instructions. The item must arrive undamaged.

The customer pays return shipping, even when the original order included free shipping. Insurance is recommended for the item’s current market value.

Return Packaging Checklist

  • Use adequate protective packaging.
  • Include all eligible parts and accessories.
  • Display the RMA number clearly.
  • Use a trackable shipping method.
  • Retain the tracking receipt.
  • Consider shipment insurance.
Refund Calculation

Approved Returns Include a 15% Restocking Fee

The eligible refund amount is reduced by the published 15% restocking fee and may also reflect nonrefundable shipping or other transaction-specific adjustments.

Processing Timeline

Eligible Refunds Are Generally Processed in 3–7 Business Days

The processing period begins after Advanced Service Company LLC receives, inspects and approves the returned item under the policy.

Related Policies

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Returns FAQ

RMA, Eligibility, Shipping and Refund Questions

The visible questions below match the FAQPage structured data.

The current policy requires an eligible return and RMA request within 30 days of the purchase date.

Yes. Advanced Service Company LLC states that returns and cancellations cannot be accepted or processed without a Return Merchandise Authorization number.

You may request an RMA by phone, email or through the online account and order area.

The item must be in new-like, resalable condition with no signs of use or damage.

No. The published policy states that a product registered through a manufacturer is not eligible for return and may cause a return or refund to be reversed.

The customer pays return-shipping costs, including when the original order had free shipping.

The policy advises insuring the shipment for current market value because the item must arrive undamaged.

Yes. The current policy states that all eligible returns incur a 15% restocking fee.

After an eligible return is received and approved, the policy states that refunds are generally processed within 3–7 business days.

No. Shipping charges are non-refundable under the published shipping and return information.

No. Digital downloads are non-returnable and non-refundable.

If a product becomes unavailable before fulfillment, the Company handles the applicable refund procedure without requiring a return from the customer.

Notify the shipping carrier promptly, take photographs, document the date and damage, and retain the packaging.

The current policy states that the Company is not liable for damage caused during transit or transportation.

Service-cancellation eligibility depends on the applicable agreement and the Return & Refund Policy, and the published policy requires notification within one month and an RMA or cancellation authorization.

Product-return rules do not automatically apply to completed labor. Service, installation, warranty and cancellation terms depend on the written agreement and work performed.

Return eligibility depends on the specific product, condition, warranty status, RMA approval and written order terms. Contact the Company before shipping anything back.

Provide your name, order number, purchase date, product details, reason for return and current condition of the item.

Do not ship a return until you receive the RMA and return instructions from Advanced Service Company LLC.

An opened item may not qualify if it shows use, damage or is no longer in new-like and resalable condition.

Contact the Company to ask whether an exchange is available. Exchanges depend on inventory, eligibility and written approval.

Applicable tax adjustments depend on the eligible refund amount and transaction records.

Eligible refunds are generally returned through the applicable transaction method or another method authorized by the Company.

Yes. A refund may be denied or adjusted if the item does not satisfy the return policy, arrives damaged, was warranty-registered or lacks a valid RMA.

Call 256-432-7622, use the Contact Us page or access your online account to begin an eligible RMA request.

Need to Request an RMA or Discuss a Product Issue?

Contact Advanced Service Company LLC before returning an item so eligibility and return instructions can be confirmed.

Start an RMA Request Call 256-432-7622